I had an issue with my Revolut account recently. A €10,000 transfer had gotten ‘stuck’ between the sending bank of Bank of Ireland and the receiving bank of Revolut.
As someone with a currently-unresolved issue with Stripe customer service, I know exactly how shitty this feels. I do all the customer support for my startup and it’s surprising how thankful people are when they get quick and honest responses, even if I just tell them a polite “no”. The baseline for decent customer service is so low.
As someone with a currently-unresolved issue with Stripe customer service, I know exactly how shitty this feels. I do all the customer support for my startup and it’s surprising how thankful people are when they get quick and honest responses, even if I just tell them a polite “no”. The baseline for decent customer service is so low.
I came across this crazy stat Daniel, "88% of customers say good customer service makes them more likely to purchase again."
It sounds like you're on the right path with your customer service.